Frequently Asked Questions
To edit your listing, follow these steps:
Click on the listing you want to edit.
Make the necessary changes.
Click Submit and ensure there are no fields highlighted in red.
Once everything looks good, your changes will be successfully saved!
If you’d like to cancel your subscription, follow these steps:
Go to My Account → My Subscription → Cancel Subscription.
Confirm your cancellation to ensure your subscription does not renew automatically.
For microsite users, please email support@offcampus-universe.com to request a cancellation.
Click Modify Company Listings
Click Add a New Listing
Click Save
Submit your microsite
All of your listings will then appear when students click your logo.
Note: You can select up to three listings to appear on the main property listings page. The remaining listings will be shown on your company profile, and we will promote each one through social media.
🧾 Subscription & Refund Policy What is the subscription renewal policy?
All subscriptions are set to auto-renew at the end of each billing cycle to ensure uninterrupted service.
You are responsible for managing your subscription and must cancel prior to renewal if you do not wish to continue.
Can I get a refund after being charged?
We maintain a strict no-refund policy.
All charges — including renewals — are final and non-refundable.
How can I check my subscription status?
You can monitor your subscription status at any time through your account settings.
🏢 Microsite Subscription Policy
How long is the microsite subscription term?
Each microsite subscription is a 6-month binding term.
By purchasing, you agree to remain subscribed for the full 6-month period.
Can I cancel my microsite subscription early?
Early cancellations are not permitted.
You are obligated to fulfill the full 6-month term regardless of usage.
Are refunds available for microsite subscriptions?
No. We maintain a strict no-refund policy for all subscriptions, including renewals.
All charges are final and non-refundable.
When will my microsite cancellation take effect?
Cancellations may only be made prior to the next renewal date and will take effect at the end of the current 6-month term.
They may reach out directly using your contact information (phone number or email address).
They may contact you through the website’s “Send Message” feature, which will send the message to the email you used to sign up.
They may reach out through the “Schedule a Tour” feature.
(Optional if you want a fourth method—your original list included only three. If there is no fourth method, I can remove this bullet.)
We recommend checking your spam or junk folder regularly to ensure you don’t miss any leads, as EDU emails are sometimes flagged by external inboxes.